WireGum is operated by Marco Mezzavilla, via Jacopo Crescini 143B, 35126 Padova (Italy). (“WireGum”, “we”). For privacy matters, contact mail@wiregum.com.

For workspace account, billing, support, security, and service improvement data, WireGum acts as controller.

For merchant customer, order, shipping, and transactional email data, the merchant is normally the controller and WireGum acts as processor for the workspace.

We collect the information needed to run WireGum: account email, workspace settings, product and variant data, order records, customer email, customer name, shipping and billing addresses when Stripe sends them back to us, and shipping or tracking details added by the merchant.

The storefront widget stores cart contents in the visitor's browser. WireGum receives the cart only when checkout is created.

We use this data to create Stripe Checkout Sessions, record paid orders, update stock, prepare shipping tasks, send transactional emails, show the merchant dashboard, and troubleshoot the service.

Depending on the context, processing may be needed to provide the service, comply with legal obligations, protect the service, support legitimate operational interests, or follow a merchant's instructions for their customer data.

WireGum uses Neon for the Postgres database (hosted in the European Union), Hetzner for application hosting on a dedicated server in the European Union, Ploi for server provisioning and deployment, Cloudflare for DNS and domain services, Stripe for payments and subscription billing, Resend for transactional email, Umami Cloud for privacy-focused website analytics, and optional shipping providers such as Shippo when a workspace connects them. When address autocomplete is enabled, the address text a merchant types in Settings is sent to Mapbox to return suggestions. Each provider processes only the data needed for its role.

The dashboard uses a single functional session cookie to keep merchants logged in. We set no advertising or analytics cookies. Umami provides aggregate information about visits and page usage without setting cookies. It may process page paths, referrers, browser and device information, and approximate country information. Query strings and URL fragments are excluded, and we do not use Umami to identify logged-in users.

The storefront widget sets no cookies on merchant sites: the cart lives in the visitor's browser storage and reaches WireGum only when checkout is created.

We do not sell personal data. We do not use customer order data for advertising. We do not store card numbers; payment details are handled by Stripe Checkout.

We keep account, order, shipping, and email records while the workspace is active or while they are needed for support, accounting, fraud prevention, or legal obligations. A merchant can ask us to export or delete workspace data at mail@wiregum.com.

Workspace users can ask to access, export, correct, or delete their account data by contacting mail@wiregum.com. Store customers should normally contact the merchant they bought from first; WireGum will help merchants respond to valid privacy requests for data processed in their workspace. Anyone can also lodge a complaint with their local data protection authority.

Some providers may process data outside the European Economic Area. Where needed, WireGum relies on provider data processing terms, transfer safeguards, and regional configuration options available from those providers.